Shipping ?
We offer shipping via UPS or Federal Express. You must go to the order form to determine the item(s) you wish to purchase. It's actual shipping weight is listed. If you are ordering multiple items the actual weight of all items is calculated. Once you select the shipping method and carrier, input the ship to zip code. We pull the actual shipping cost from the carriers listed price sheet to calculate your cost*. For all orders out side the continental US. Please call or e-mail for actual shipping charges. Once you have placed your order you will receive a faxed or e-mail acknowledgment within 1 business day of placing your order. If your selected merchandise is not available, you will be notified and alternatives will be offered.

Payment?
Most major credit cards are accepted - Visa, MasterCard and American Express. All credit card orders require a valid billing address for payment verification. The billing address must match the credit card statement address. We are unable to accept credit cards with international billing addresses (as these can not be verified). We also accept personal checks, money orders and certified checks. To pay by check you must select the check payment box on the order form, type in your check number in the appropriate place and submit your order. Once you have your order total plus shipping (and sales tax if appilcable), you will need to mail the check to Tri-City Telegear (703 Polaris Pl. Thornton, CO 80260-4875). Once your check has been received, deposited and cleared, your order will be processed and shipped. All prices are in US funds. All International or Outside the continental US orders must be prepaid by money order, before the product can be shipped.

Sales Tax?
Texas residents are subject to a (8.1%) sales tax.

International?

International Shipping is available only to Canada at this time. All Canada shipping costs are confirmed via e-mail prior to shipment. Canadian Goods and Services Tax (GST) is applied to orders delivered in Canada by Canadian Authorities prior to delivery. The payment of this tax is the responsibility of the order recipient. If you are outside of the US and Canada and would like information about placing an order please e-mail us at sales@tricitytelegear.com

Is my order secure?
Orders are accepted securely using industry-standard SSL encryption.

Can I call and order over the telephone rather than online?
Certainly! During our store hours (9 am - 6 pm Monday through Friday, Mountain Time) a real live knowledgeable representative will answer your call. If you leave a message or e-mail us with your telephone number after hours, a representative will return your call, usually within 12 hours.

What is the Order Processing time?
All Orders in by 5:00 P.M. (Mountain Standard Time) will be shipped out same day. All orders in after 5:00 P.M. Weekends or holidays will be shipped the following business day.

Product Availability?

We are unable to guarantee that all items are in stock. We will however check stock on your items prior to processing your order. If any item you ordered is out of stock you will be contacted by either phone or e-mail notifying you of the situation. We will make every attempt to provide you with the product you are requesting. In the unfortunate circumstance that your product is not in stock, we will either offer you a similar product at a discount. Or you can cancel that item from your order.

What is your Privacy Policy?
We know you're concerned about protecting your privacy online. So are we. At Tri-City Telegear, we treat your personal information (especially your credit card number) with the highest standards of safety, security and confidentiality. All of our equipment is secure and protected by firewalls. We believe your personal information should remain just that - personal. Tri-City Telegear doesn't sell, rent or give the names of our online customers or any other information to third parties. We do collect information for Tri-City Telegear' internal use. This data helps us manage and improve our site. We automatically recognize your Internet Service Provider (ISP). We sometimes use this information to diagnose problems with our server and to better administer our site. We collect information about how you use our site. We track your shopping cart using URL encoding. This helps us determine which departments are most and least popular. That way, we can improve your overall shopping experience. When you place an order, we need your credit card number, e-mail address, shipping address, billing address and telephone number. We'll e-mail you order and shipping confirmation. In some cases, we do contact customers by phone if there's a question about your order. Tri-City Telegear Mailing List - If you've signed up for our mailing list, we may also inform our mailing list subscribers about discounts and sales. If for any reason, you don't want to receive our e-mail, you can unsubscribe. Just go to "Contact Us" and enter your e-mail address and the word "Remove."

RETURN REPAIR POLICY
Tri-City Telegear RETURN REPAIR POLICY Please familiarize yourself with this section. The factories are requiring this policy. Return authorization Numbers Are Required On ALL Returned Merchandise! Return Authorization Numbers may be obtained by calling our office, using e-mail, or faxing us with your return information. Most merchandise purchased from Tri-City Telegear that is initially defective, within 30 days of invoice is eligible for replacement. If the product is defective on delivery, it must be returned intact with all parts, adapters, decorator box and instructions. We will replace only the items returned. If any products are damaged or returned to us missing parts, you will be billed for those items. The problem must be specified when the defective is returned. It should be shipped prepaid to us at (Please call or e-mail us for the address) together with a copy of your Tri-City Telegear Sales Order or Invoice. Please note your Return Authorization Number on the outside of the packing box. Please insure all returns at full value, including U.S.Mail. Tri-City Telegear is not responsible for returns not received at our warehouse. All Return Authorizations not received within 60 days of being issued will be canceled. You will be charged a 20% restocking fee for any non-defective, working units returned to us. Advance Replacements for defective equipment will be handled in one of two ways. If your account is COD, CREDIT CARD, or PREPAID terms, all advance replacements must be paid for in advance. Once the defective is received at Tri-City Telegear, a refund will be issued. If your account is set up with Net terms, the advance replacement will be billed to your account. Once the defective is received at Tri-City Telegear, a credit will be issued and applied to the open invoice. If a refund or credit is requested, it will be issued at current pricing. Discontinued and closeout merchandise must be returned to the factory for repair. Panasonic facsimile machines and Superfone Export Merchandise are Repair Only. Effective immediately, all defective Panasonic Business Telephone equipment must meet OUT OF BOX INITIAL FAILURE REQUIREMENTS. Panasonic will not accept any returns without prior approval from Panasonic's Tech Support to verify the equipment is defective. The name of the Panasonic technician must be included on the BTS Model Return Report when units are returned. Viking requires RMA call log numbers in order to return defective products to Tri-City Telegear. PLEASE SEE OUR LIST OF MAJOR MANUFACTURERS to obtain the return address you need by clicking the button at the top of this page. Manufactures have continued to adopt stricter defective return policies which we, in turn, must convey to you: At the point of sale, inform your customer about the warranty offered by the manufacturer. Note: Most warranty instructions are outlined in the product's owner's manual. Should the product fail in service within the warranty period, the warranty exists between your customer and the manufacturer. If you choose to allow the customer to return the equipment to your store, you should return it to the appropriate factory for repair. Return the defective unit directly to the factory listed on the inside of the back cover. You may with to provide the customer with a loaner. Tri-City Telegear will not handle repairs.

General Disclaimer:
If we receive an order with an incorrect price due to typographical error or error in pricing information, Tri-City Telegear shall have the right to contact you before the order is placed for items listed. Tri-City Telegear shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Tri-City Telegear shall immediately issue a credit to the credit card used in the order for the amount charged.

Tri-City Telegear is not responsible for out of stock products. Prices are subject to change at any time.